COVID-19 Operational update inc. shipping, lost packages and refunds
Due to the current global pandemic we have noticed inconsistencies in delivery times. International customers have received one package within a week and a package sent the following day taking 4 weeks. There have also been more lost packages than ever before.
Our commitment to our customers is such that we will always do our best to replace lost orders regardless of shipping method chosen, but we cannot always maintain this policy at the current time.
Please note the Royal Mail compensation policy:
1st & 2nd Class = £0 compensation
Signed for UK = up to £50 compensation
Special delivery 9am and 1pm = up to £2500 compensation
International tracked and signed = up to £250 compensation
We are now insisting that any order over £50 must be sent via “signed for” or “special delivery” or using our new DHL service (coming very soon).
Please note, we cannot accept responsibility for lost parcels sent via the above services (except DHL), but we will do our best to assist in the compensation process.
In store collection
Our Mount Street store is now open. We’re operating from 9am-6pm Monday – Saturday and 12 noon-4pm on Sundays.
You can still use our “Collect from store” service. Please order via the website the day before, choose “collect from store” at checkout and your order will be ready to collect the following day at 1pm from our Mount Street store.
What safety measures have you put in place to protect your staff and customers?
To help make shopping with us as safe as possible, we ask that visitors kindly respect some of the measures we have put in place to ensure this. These include the implementation of social distancing protocols throughout the store and use the hand sanitiser provided.
We also ask all visitors to be patient and considerate of others.
As we are a small store we do still encourage you to shop online where possible.