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PRIVACY POLICY

Sautter Cigars respects your privacy and your desire to understand how your information will be handled and used. This Policy explains how we collect, use and store your information. Using your information in a way that you are comfortable with and keeping your information secure is an integral part of the retail experience we aim to provide. Sautter will ensure that all information protection and customer legislation.

What Information Do We Collect And How Do We Use It?

We collect and use information about you to ensure that we can continue to provide you with the best retail experience. You provide us with your information directly when you make a purchase, sign up to the newsletter, shop online, or register to take part in a competition.

Information Collected When You Make A Purchase

When you make a purchase at any of our retail outlets or online, we will collect necessary information about you to ensure we can fulfil your order or chosen service.

 

If you choose to pay by card, we will need to collect your payment information in order to process card payments. We may also need to ask for additional information from you, e.g. to prevent fraudulent transactions, to comply with anti-money laundering obligations for high value transactions, or to ensure that we comply with our legal obligations such as age restrictions applicable to the sale of guns, knives or alcohol, or the legal requirement to share your details with the TV Licensing Authority when you purchase a television.

 

Where you place an order with Sautter Cigars for products or services that will be delivered, collected or provided at a later date, we will need to take additional contact details and delivery information from you so that we may complete your order. We may use third party couriers to deliver your order and will need to share your contact information with them for this purpose.

Managing Your Marketing Preferences

At any point that you interact with us, you may be given the opportunity to opt-in to receive Sautter Cigar marketing communications. Sautter will only send you marketing communications where you have consented to receive them and using your preferred channels of communication. To ensure that you are still happy to hear from us, if you have not updated your marketing preferences in two years, we will contact you to remind you that you can opt-out of receiving marketing communications at any time.

Shopping Online

When you visit sauttercigars.com, we collect information about your device to ensure we can continue to drive innovation and improve usability to benefit your online shopping experience. Information can be collected through your IP address or through cookies placed on your device. Some cookies are needed for the proper functioning of the website. Examples of where these cookies are used include: to store how many items are in your shopping bag, to determine anonymously when you are signed in, to determine which currency we should use based on your preferred delivery location when displaying prices to you, and to allow you to move back and forth between browser screens (UserReplay). Other cookies are used for analytics purposes such as Google Analytics, which help us understand how and when you first visited our site, the frequency of your visits and the duration of time spent on our site.

 

When you make a purchase on sauttercigars.com, we will collect information about you to ensure we can fulfil your order or chosen service (including your name, contact details and delivery address). You will be offered the opportunity to use our guest checkout path or to create an online account on our website. In order to register an online account, we will ask you for your name and contact details. You will also be asked to create a password.

How Can You Manage The Information We Hold About You?

As part of our commitment to exceptional customer service, where you have provided your consent, we personalise your experience, by only sending marketing communications about the most exclusive products, services and events that we believe you will be interested in. You have always been able to opt-out of these communications but now it is easier than ever to manage your preferences:

 

– Contact our Customer Loyalty team either in-store, by email at info@sauttercigars.com (quoting “Security and Privacy Enquiry”) or by phone on 00 44 (0) 20 7581 5898.
– You can also unsubscribe from individual email marketing communications via the “Unsubscribe” link at the bottom of each of our email marketing communications.

It can take up to four weeks for your preferences to be registered on our system, so you may still receive communications from us during this period.

 

Should you wish to know more about what information we hold about you including making changes to, or requesting the deletion of, information that we hold about you, you are also entitled by law to make a Data Subject Request. You can make such a request by emailing us at info@sauttercigars.com (quoting “Data Subject Request”). Please note that we may need to exclude certain information as part of your request, e.g. in order to protect the privacy of other individuals or if we are permitted to exclude the information for legal or other reasons.

How Do We Keep Your Information Secure?

We make sure that we have information security measures in place to keep your information secure. Where we ask third parties to work on our behalf, before sharing information we always make sure that they have sufficient information security measures in place.

 

We will not share your information with any third parties who might wish to market their goods and services to you unless you have provided your consent. Sautter does not routinely share information outside of the European Economic Area (EEA). If it is necessary we will only do so with the relevant protection in line with data protection legislation requirements.

How Long Will Sautter Keep My Information?

Sautter Cigars is committed to keeping your personal information only for so long as is necessary or where we have a legitimate interest to continue doing so. Where Sautter Cigars no longer requires information to be in a format where you can be identified personally, e.g. where we keep information for analytical and research purposes or transaction information, we will remove any personal details about you.

Contacting Us

When you contact Sautter Cigars through any channel (including by phone, post, email or social media), we will collect information about you in order to respond to your query, request or feedback.

Limited GDPR Cookies Policy

Sautter Cigars is committed to your privacy and will never sell any of your personal information to a third party.

 

– Information We Collect

 

We collect a small amount of information necessary to fulfil your purchase through our site. This typically includes name and address, email and telephone numbers. Whilst we ask for payment card information this data is not retained. For security and to reduce fraud a copy of your IP address is also recorded against your purchases.

 

All personal information that we collect from the site is taken through securely encrypted SSL pages and we employ physical, electronic and procedural security on all the data which we hold in our customer database.

 

Our website also collects some anonymous information on your visit to help us improve our site. This includes, but is not limited to, page visits, browser version, country, speed of connection and referral source.

 

If you sign up for the Sautter newsletter then you email address and name will be used to send out email updates on Sautter and special offers. You can unsubscribe from these emails from any time using the unsubscribe links contained in all of our emails.

 

– Cookies

 

Cookies are small pieces of information stored by your internet browser on to your computer’s hard drive. Like most websites we use cookies to help us identify you and save your shopping basket. We do not collect any personally identifying information through cookies or pass these details to any other 3rd party.

 

We recommend leaving cookies turned on for the correct operation of our website, but if you are concerned about their use you can configure your browser to either allow you to authorise cookies individually or turn them off altogether.

 

For further information about managing and disabling cookies, you can refer to your browser’s help section or user guide. Alternatively, the Interactive Advertising Bureau has produced a series of web pages (see www.allaboutcookies.org) which explain to users how cookies work and can be managed.

 

– Consent

 

By using our website, you consent to the information you provide to be collected for the purposes of fulfilling any orders which you may place now or in the future.

 

– Unsubscribe

 

You can unsubscribe from receiving emails from Sautter at any time by clicking unsubscribe on your email. Alternatively you can contact us directly and will can change these for you.

 

– Questions

 

If you have any questions or concerns about our privacy policy then please email customer services at info@sauttercigars.com

How Will I Know If This Privacy Policy Changes?

If we specifically change the way in which we use your personal information or if we need to notify you about a change to the information that we hold about you, we will specifically contact you.

 

Any future changes to our Privacy Policy will be updated online at sauttercigars.com with the last date of update displayed as below We encourage you to check this site periodically to learn about the information that we collect, use and share.

The Sautter Cigars Privacy Policy was last updated in May 2018.

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