Sautter Cigars offers a NO FUSS GUARANTEE!

• In the event that your cigars arrive damaged, we will replace them with our compliments.
• In the event of a customer being dissatisfied with their purchase, the order can be returned within 30 days for full credit or refund provided that the item is unused and in original packaging. Please note that we cannot refund any postage and packing on returned items.
• We offer a 1 year guarantee on all accessories unless otherwise stated on the product information page – fair wear and tear exempted.
• To return your order to us, simply ensure that the package is wrapped securely and send to the following address: 106 Mount Street, London, W1K 2TW, United Kingdom.
• For your own protection, we would of course recommend that you use a recorded delivery service.
• We are a UK based Havana cigar merchant and our Havana cigar supplier in the UK is Hunters & Frankau.
• We do not sell Cuban cigars to embargoed countries.
• We endeavour to keep our prices correct at all times, however, In the event of a pricing error, we reserve the right to offer the buyer a refund or exchange and are not bound to complete the purchase and despatch the item.

COVID-19 Update

Due to the current global pandemic we are noticing inconsistencies with deliveries. Orders in some cases are taking months to arrive. We suggest that our customers select a shipping option that offers a tracking option and in the event the package goes missing we will do our best to assist with the compensation process through Royal Mail.

The following is Royal Mail’s compensation policy:

1st & 2nd Class: £0 compensation
Signed for UK: Up to £50 compensation
Special delivery 9 am and 1 pm: Up to £2500 compensation

Abroad
International tracked and signed: Up to £250 compensation